Refund/ Cancellation Policy

At YRJ Legal, we are committed to delivering high-quality legal services tailored to the specific needs of our clients. We strive to maintain transparency and fairness in all financial transactions, including payments, refunds, and cancellations. This policy outlines the conditions under which clients may request refunds or cancel services and aims to ensure clarity in managing expectations for both parties.

1. Retainer Fees and Advance Payments

Non-Refundable Retainer Fees: Retainer fees are payments made to secure YRJ Legal's services and cover the initial consultation and legal advice. These fees are typically non-refundable, as they compensate for the lawyer’s availability and initial work on the matter.

Advance Payments: In certain cases, clients may be required to make advance payments for services that will be rendered over time. If the legal services have not yet been initiated or substantially performed, a partial refund of the advance payment may be considered, subject to the conditions outlined below.

2. Refund Policy

Refunds are generally limited to cases where YRJ Legal has not yet started work on the client's case or where work has been substantially incomplete. Refund requests will be evaluated based on the following criteria:

Unutilized Funds: If a client has deposited an advance payment or retainer, and YRJ Legal has not yet performed substantial work on the case, the client may be eligible for a partial refund of unutilized funds. YRJ Legal will deduct any fees for work already completed, consultations provided, research undertaken, or expenses incurred.

Refund Calculation: The amount refunded will be proportional to the work completed at the time the refund request is made. Any costs incurred by YRJ Legal on behalf of the client, such as court filing fees, third-party fees, or other expenses, will be deducted from the refund amount.

No Refund for Completed Work: Once legal work has been completed or a significant portion of the case has been handled, no refunds will be granted, as the services provided are based on the time, expertise, and resources allocated to the client’s case.

Refund Processing Time: If a refund is approved, it will be processed within 14 business days. The refund will be made through the original mode of payment unless otherwise agreed upon.

3. Cancellation of Services

Clients may cancel ongoing legal services under the following conditions:

Prior to Work Commencement: If a client chooses to cancel the services before any work has commenced, they may be eligible for a full refund of any advance payments made, excluding any retainer fees if applicable.

After Work Commencement: If YRJ Legal has already started working on the case, the client may cancel the services, but they will be responsible for paying for the work completed up to the date of cancellation. Any unused portion of the advance payment or retainer may be refunded after deducting the fees for the work performed.

Written Notice Required: All cancellation requests must be submitted in writing, either by email or through a formal letter, to ensure a clear and documented record of the client’s intent to discontinue the services. The cancellation will take effect on the date YRJ Legal receives the notice.

4. Exceptional Circumstances

YRJ Legal recognizes that there may be extraordinary situations where a refund or cancellation may be requested due to unforeseen circumstances. In such cases, YRJ Legal will review the request on a case-by-case basis. Exceptional circumstances may include:

Illness or Death: If the client is unable to proceed due to serious illness or death, YRJ Legal may consider a partial or full refund based on the specific situation.

Legal or Ethical Conflicts: If a conflict of interest or an ethical issue arises that prevents YRJ Legal from continuing representation, the client may be eligible for a refund of any unearned fees.

5. No Guarantee of Case Outcome

It is important to note that legal services provided by YRJ Legal do not guarantee a specific outcome. Fees are charged for the time and expertise invested in the client’s matter, and no refunds will be granted based on dissatisfaction with the result of a case or the legal strategy adopted.

6. Dispute Resolution

In the event of a disagreement regarding refunds or cancellations, YRJ Legal encourages open communication with clients to resolve the matter amicably. If a resolution cannot be reached through direct communication, the dispute may be referred to mediation or arbitration, as appropriate.

7. Amendments to the Policy

YRJ Legal reserves the right to amend this Refund and Cancellation Policy at any time, without prior notice. Any changes will be posted on our website and will apply to future transactions. Clients are encouraged to review this policy periodically to stay informed of any updates.

This policy is designed to ensure transparency and protect the interests of both YRJ Legal and our clients. We are committed to providing the highest level of service and addressing any concerns related to financial transactions promptly and professionally.